Exchange & Return Policy

Home Exchange & Return Policy

  By placing an order, You confirm that You have read, understood and accepted these following

  policy.

  30-Day Exchange & Return Policy

  If there ’ s something wrong with your order (defective product, incorrect order, damaged

  order,or not in love etc.), please

  contact us within 30 days from receiving your order and we’ll be happy to assist you reviewing

  the case and if it is approved

  then you can return the glasse to us with the order number on the packaging(The order number

  is very important on

  the packaging,because we need to return your money accroding the correct order number).Of

  course we will be sending

  a replacement if you accept this way( just please tell us what new models you need). Please do

  not return anything before we

  review the case,our customer service team will review the request and will send further

  instructions.

  Golden Way Scientific reserves the right to refuse any return request, if the return is caused by

  malicious competitive business practices.

  Disclaimer:You will be responsible for paying for your own shipping costs for returning your

  item(Unless the eyewear quality has problems).

  Refund:

  If you apply for a refund request, the money will be refunded to your account within 7-15 days

  after our consent.

  Return&Exchange Service Procedure:

  1.Please login to your Golden Way Scientific account and locate the order you are not satisfied

  with.2.Please contact Golden Way Scientific support.Please select the service type, either an

  Exchange or Refund. Choose the specific frame and describe the issues that have caused the

  need for a refund/exchange. Please upload your original prescription if you have a prescription

  issue.For damaged/defective optics, pictures are also necessary.3.Once we received your request,

  your exclusive Customer Service representative will email you back to rectify the issue with 24

  hours(48 hours on weekends). Please check your spam folder if you don't hear back from us prior

  to chasing us up as it might have gone into this folder. Please follow the instructions that are

  provided by our customer service representative.

  Return Office Address

  Address: E5/F, Bldg M7, 1# JiuXianQian East Rd, Beijing, P.R.China, 100016

  Golden Way Scientific'S LIABILITY

  My optics were damaged on arrival. What can I do?We will take full responsibility for Damaged goods problems and we can remake totally free or

  offer a full refund.Please contact us immediately, and provide us with your order number, frame

  number, along with pictures of the damaged item.

  The optics received are not what I ordered!

  We will take full responsibility if we have not fulfilled your order according to your order details:

  prescription, frame (color, and style), and lens type(thickness, color, and coatings). If the

  prescription is incorrect, please send us a photo of your original prescription, along with the

  order number,and frame number. If you received the wrong frame, please send us a photo of it,

  along with your order number and frame number.

  I received optics with missing parts or defects.

  If you received optics with missing parts, please send us a photo, along with your order number

  and frame number.If your optics have defects, please send us photos of defects, along with your

  order number, and frame number.If you are missing parts or the optics have little defects that will

  not affect normal wear, and you'd like to acceptthe optics,we can send you a voucher or

  partial-refund as compensation.

  The optics are broken after wearing less than 30 days.

  If your optics are subsequently faulty due to the workmanship/quality of the materials within 30

  days of receiving them,a new pair will be remade and resent to you at no additional cost to you.

  Or alternatively we can send you a discount code toput towards the purchase of new optics and

  include free shipping with Golden Way Scientific.

  YOUR LIABILITY

  The frame size is too big for me, so I can not see out of them.

  Working out the right frame size is a common issue when purchasing optics online. Measure your

  optics to confirm the frame size,and contact us within 30 days of receiving these original optics.

  Please just send them back to us or exchange new item for you.Just please note that you will be

  responsible for paying for your own shipping costs for returning your item.

  The optics are good, but I do not think they look good on me.

  If you do not like the style, the color, or the coatings, please contact us within 30 days of receiving

  the optics. Please just send themback to us or exchange new item for you.Just please note that

  you will be responsible for paying for your own shipping costsfor returning your item.

  Important Disclaimer:

  1. Please contact our Customer Support Team to ask for before returning.2. The completeoriginal packaging box is required when returning the goods so as not to affect our secondary

  sales.3. Frame color in reality may differ from what you see on the website, due to light, varying

  screen resolutions, and photo backgrounds.4. Please note the frame size is manual measurement

  may have an error within 1-3mm.5. We do not provide a replacement service for Non-Golden

  Way Scientificpurchased optics.